Are your items authentic?
YES. We absolutely guarantee the authenticity of every item we sell. We do not sell knock-offs, replicas or fakes. Whether you buy a designer handbag or artistan-signed Scandinavian art glass piece, you are assured of purchasing the real thing.
How long have you been in business?
I have been fully self-employed since 1981. In 1991, my husband and I started our first business together, which is Treasures and Treats. We began selling on-line in 1998 and started the Designers Bargains division in 2002.
How long will it take for me to receive my item?
That depends on how it is shipped and when payment clears. Most items (about 99%) are posted within 1 business day of cleared payment. Please note that if you pay via e-Check, the check MUST clear your bank (normally 3-5 days) before PayPal will allow me to mail your item.
Once the item is in the postal system, we have no control over the delivery date. Domestic items are usually delivered within 2-3 business days of mailing. Non-domestic items mailed via Priority mail, usually take 4-10 business days to arrive in the country. The time the parcel takes to actually arrive at your door depends on the speed of your country's postal system and the efficiency of customs. If you have not received your parcel after 3 weeks, it is best to contact your post office and request a search. Sometimes items are held in customs just waiting for someone to come claim them.
Guaranteed Express overnight delivery is available upon request to the US and most international destinations.
What if I get my item and find it doesn't fit?
I do my best to give dimensions so you can judge whether an item might ir or not, but everybody's body is different. If an item doesn't fit, you may return the item for a full refund of the purchase price or trade for another in my inventory. Items must be returned within 7 days of your receipt of the item per USPS delivery confirmation. Items must be returned unworn and in same condition as sent. Please read and honor the conditions for returns.
Where do you get your inventory?
From various places. Much of the current inventory was obtained from a very large Atlanta boutique that had been in business since 1959 and closed when the owner retired. Some remaining inventory was "dead stock" dating back to the '60s. Other items may be obtained from celebrity estates. Additionally, we have several accounts overseas where we purchase European and Scandinavian art and apparel items.
I live in the Atlanta area. Can I come and take a look at your items?
Yes. Due to time-constraints, I can only list a small percentage of available items on line, as each item is unique and individual. If you'd like to see more items, you are welcome to visit. However, in order to give each customer undivided attention I only open my inventory to private showing, one person at a time, by appointment. Please e-mail for details.
Do you have a brick and mortar store I can visit?
No. We are an internet business. At the present time we have the following internet stores:
We also have an extensive inventory of Nordic apparel and Scandinavian artisan objects. These will be listed in our Nordic Store, which is in the process of being developed. It will also be an e-store.
Do you offer shipping discounts?
Yes. Since items are individual and weigh differently, it is difficult to calculate the exact discount ahead of purchase. If you'd like a specific quote, just let me know which items you're contemplating purchasing and what the shipment destination will be and I will give you a quote.
I received notification of a special promotion from you, how do I take advantage of it?
From time to time, I will run special promotions, mostly to repeat customers. If you have received a special promotion notice via e-mail or insert in a shipment, just let me know via e-mail prior to payment for the item so an adjustment can be made to your invoive. If you are elligible to receive a special promotion but have already paid, I will refund the difference, if you let me know.
What information do you keep from me?
Your privacy is very important to me. NOBODY knows any personal information about you. Even my husband cannot get into my records. For tax purposes, I keep an itemization of the purchases you've made, their cost, method of payment, your name, city and state (for state tax purposes) and e-mail address, so I can get in touch with you in case there is a problem and I need to reach you, or (rarely) if there is a special announcement, such as I'm opening a new store or adding a new line. I NEVER send spam.
If you are an international buyer, I will ask for your phone number, but I do not keep it. This is required by the postal department so that I can pay for your postage and mail your parcel. The phone appears nowhere. I also have to give mine to the post office for each parcel.
Do you offer mutiple item discounts?
Sometimes. On occasion, I will have promotions for a percentage off entire sale for combined purchases over certain amounts. Please e-mail me and I will let you know if I have any special promotion available to you.
I can't find what I want in your store. What can I do?
I have thousands of items available that are not yet offered in the store simply because there are only so many hours in the day to put them up for sale. If you have a special request, please email me and I'll see if I can find something that will work for you among my inventory. I also have about 1,000 items available in my eBay store at http://www.stores.ebay.com/designers-bargains.